Scheduling

Flexible Scheduling Options for Field Service Teams

Medulla provides multiple scheduling methods to help organizations assign service personnel efficiently and accurately. We work closely with each client to determine which scheduling approach best fits their operational needs. Below are the primary scheduling types Medulla offers.

Multi Dimensional Scheduling

This scheduling method combines calendar availability, daily time windows, and geographic mapping into one unified view. It displays both the service provider’s current position and the service site location. Schedulers can optimize routes visually and simply drag and drop the technician icon onto the service site to assign the job.

Gantt Rescheduling

Gantt based scheduling is ideal for companies that need real time visibility into field personnel throughout the workday.

Example: A priority job arrives unexpectedly and must be assigned immediately. The Gantt scheduler identifies which technician is closest to the site — based on distance or travel time, depending on configuration — and allows the dispatcher to assign the urgent job instantly. The technician receives the new priority assignment on their mobile device.

The Gantt view is color coded for clarity:

• Red highlights late arrivals
• Green indicates work in progress
• Other colors mark different job states

Non field activities (meetings, breaks, unavailable time blocks) appear directly on the Gantt chart, ensuring dispatchers know when a technician cannot be assigned.

For organizations with large field teams, the Gantt view can be refined to display specific groups or teams, making monitoring easier and more focused.